BETA
Join the waitlist What customers say becomes what gets fixed.
Tickets cluster into product problems, each one confirmed in replays, fixed behind a flag, and verified when the tickets stop.
Support with a line into the product
You see the cluster, the finding, the PR and the rollout. You answer customers with the real status.
Clusters you can act on
Tickets grouped by product problem, ranked by volume and revenue at risk, updated daily.
Evidence, not anecdotes
Every cluster carries the replays that confirm it, so product sees what customers hit.
Closed when the tickets stop
Monitor watches the cluster after the fix ships and records the drop.
Built for CX work
Status you can share
Every problem links to its fix and rollout, so replies are facts.
Comment straight to product
Add context on the finding; the PM and engineer see it there.
Copy and states fixed too
Confusing messages and dead ends become design fixes.
Weekly digest
What customers reported, what got fixed, what is next.
Start from a prompt.
“Cluster the last 30 days of support tickets by product problem and rank by volume.”
Run this when my batch opens →“Customers say they can’t change a saved address. Find it in replays and propose a fix.”
Run this when my batch opens →Questions, answered.
Which tools connect?
Zendesk, Intercom and Slack channels. Email inboxes can be forwarded.
Will it change how we reply?
No. Replies stay with your team; you get the product status to reply with.
Can support approve anything?
Roles decide. Many teams let CX approve the priority of a cluster.
Stop running the business. Start directing it.
Join the waitlist
ScoutPrivate beta. We onboard teams in small batches. Or contact us.